> ## Documentation Index
> Fetch the complete documentation index at: https://help.get-ryze.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing FAQ

> Common billing questions for Ryze: invoices, VAT and tax IDs, payment methods, cancellation, trials, refunds, and what happens to your data.

<AccordionGroup>
  <Accordion title="How am I billed?">
    Monthly, on the date you subscribed. Your billing date also anchors the SEO engine's monthly content cycle.
  </Accordion>

  <Accordion title="Can I cancel anytime?">
    Yes. All plans are month-to-month with no minimum term. Cancel from **Billing → Manage** in your organization settings, or email [support@get-ryze.ai](mailto:support@get-ryze.ai).
  </Accordion>

  <Accordion title="Is there a free trial?">
    Paid Ads Autopilot includes a 7-day free trial. SEO Autopilot can be trialled from \$1 for 3 days. See [plans overview](/plans/overview).
  </Accordion>

  <Accordion title="Where do I find and download my invoices?">
    Open **Billing** in your organization settings and click **Manage** on a subscription. The billing portal holds every invoice and receipt. See [Invoices & payment](/billing/invoices-and-payment).
  </Accordion>

  <Accordion title="How do I add my company name, VAT, or tax ID to invoices?">
    Update your billing details in the billing portal (**Billing → Manage**). Company name, address, and VAT or tax ID appear on all future invoices. Past invoices are not reissued automatically — contact support if you need one corrected.
  </Accordion>

  <Accordion title="How do I change my payment card?">
    **Billing → Manage**, then update the payment method in the billing portal.
  </Accordion>

  <Accordion title="Can I get invoices emailed automatically?">
    Invoices are emailed to your billing address after each successful payment.
  </Accordion>

  <Accordion title="My billing email is different from my login email. Is that a problem?">
    No. Billing details in the portal can use a different email from your account login.
  </Accordion>

  <Accordion title="Do errors or failed runs cost credits?">
    No. You are only charged for work that lands — failed runs, system errors, and internal tool calls do not consume credits. See [usage limits](/plans/usage-limits).
  </Accordion>

  <Accordion title="What happens if a payment fails?">
    The billing portal retries. Persistent failure suspends agent work until the payment method is updated. Your data and configuration are retained.
  </Accordion>

  <Accordion title="Can I change plans mid-cycle?">
    Yes. Change from **Billing → Manage**. Contact support if you need help timing a change around your content cycle, since the cycle is anchored to the billing date.
  </Accordion>

  <Accordion title="How do the guarantees work?">
    Traffic Printer advertises DA 40+ and 30%+ traffic growth or money back. Ecom Autopilot advertises 30% more traffic and 15% more conversions or money back. These carry conditions — confirm current terms at purchase, and contact support to make a claim.
  </Accordion>

  <Accordion title="I want a refund.">
    Email [support@get-ryze.ai](mailto:support@get-ryze.ai) and the team will help.
  </Accordion>

  <Accordion title="What happens to published content if I cancel?">
    Content already published to your store or CMS belongs to you and remains live. Ryze stops producing new work and stops shipping fixes. Confirm specifics with support before cancelling if this matters to you.
  </Accordion>
</AccordionGroup>

## Related

* [Plans overview](/plans/overview)
* [Usage limits](/plans/usage-limits)