> ## Documentation Index
> Fetch the complete documentation index at: https://help.get-ryze.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Audit not completing

> Why a Ryze site audit stalls or returns incomplete results, and what to check.

An audit that does not complete usually means Ryze cannot reach enough of your site, or a required connection is missing.

## Check the connections first

The audit draws on three sources. Missing any one degrades or blocks it:

| source                                | without it                                                   |
| ------------------------------------- | ------------------------------------------------------------ |
| [Your store](/connect-shopify)        | No catalogue data — the audit cannot run meaningfully        |
| [Google Search Console](/connect-gsc) | No query or indexation data; findings lose priority ordering |
| Analytics                             | No behaviour data; CRO findings limited                      |

Confirm each shows a **Connected** badge in **Workspace Settings → Integrations**, with no reconnect prompt.

## Your store is not publicly reachable

Ryze cannot audit what it cannot crawl.

* **Password-protected store.** Remove the storefront password, or the audit sees nothing.
* **Blocked in `robots.txt`.** Check you are not disallowing broad paths.
* **Geo-blocking or aggressive bot protection** can reject the crawler.

Test by opening your store in a private browser window with no session.

## Very large catalogues take longer

A catalogue of tens of thousands of products takes substantially longer than a few hundred. What looks stalled may be running.

Check **Agent Activity** — if entries are still appearing with recent timestamps, it is working. If the last entry is hours old with no completion, it has stopped.

## Search Console has no data yet

A newly verified property has little history, and Google reports with a 2–3 day delay. If you connected Search Console today, the audit will have thin query data through no fault of its own.

Wait a few days and re-run rather than concluding the audit failed.

## The audit completed but findings look thin

This is usually correct behaviour rather than a failure:

* **Small catalogue** — fewer pages, fewer findings
* **Recently audited** — a second run finds less because the first shipped fixes
* **Genuinely clean site** — possible, if less common

Ask directly to confirm:

> What did the last audit find, and when did it run?

## Nothing in Agent Activity at all

If no audit entries exist:

1. Confirm the store connection is live, not just present
2. Check [permissions](/claude/permissions) — approval settings can hold work
3. Check billing is current; suspended billing pauses agent work

## Still stuck

Email [support@get-ryze.ai](mailto:support@get-ryze.ai) with your store domain and roughly when the audit was started.

## Related

* [Shopify SEO audit](/shopify/audit)
* [Changes not applied](/troubleshooting/changes-not-applied)