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Connecting Shopify usually needs only your store domain. When it fails, it is almost always one of the following.

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Two ways to connect

The Shopify app tab (the default) needs only your .myshopify.com domain and one approval in Shopify. The Custom app tab takes your store domain plus the Client ID and Client secret of a custom app you create in your store — see Shopify Custom App. This page mostly covers the default Shopify app.

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You entered the wrong domain

Ryze needs the .myshopify.com domain, not your custom domain.
Find it in your Shopify admin under Settings → Domains, listed as the store’s permanent domain.

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Shopify didn’t open

After you click Continue, Ryze sends you to your Shopify admin in the same tab to approve the app — there’s no popup. If you land back in Ryze without the approval screen, make sure you’re logged in to the right store in Shopify, then click Connect on the Shopify card again.

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You lack permission to approve

Approving app access requires sufficient permissions on the Shopify store. If you are a staff account without app installation rights, the store owner or an admin must complete the approval.

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You see an error message

Anything else: retry once from the Integrations page. If it persists, email support@get-ryze.ai with your .myshopify.com domain and the exact message.

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It connected, then showed as disconnected

Click Reconnect on the Shopify card and re-authorize. Access can be revoked by:
  • Uninstalling or reinstalling the app in Shopify
  • Changes to staff permissions
  • Store ownership transfer
  • Store plan changes or pausing
In Ryze, the agent sees the reconnected store from your next message. In Claude or ChatGPT, start a new chat after reconnecting.

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It shows connected but Ryze sees no data

Check, in order:
  1. Right store? If you manage several, confirm which is connected to this workspace.
  2. Products published? Products must be published to the Online Store sales channel to be visible.
  3. Store password-protected? A store behind a password cannot be crawled or audited.
  4. Using Claude or ChatGPT? Start a new chat there after connecting the store. If Shopify was connected after you added Ryze to Claude or ChatGPT and its tools still don’t appear, refresh the Ryze connector — see the Claude FAQ or Connect Ryze to ChatGPT.

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The agent says it can’t make a change

With the standard Shopify app, the agent edits product, collection, page and blog content and SEO fields. Theme files (such as robots.txt, canonical tags or structured data in the theme) and URL redirects need a custom app. To switch:
  1. Create a custom app with the access you need — see Shopify Custom App.
  2. In Ryze, remove the current Shopify connection (View → trash icon). Reconnect keeps the old access, so remove it first.
  3. Connect again on the Custom app tab.

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Several stores

Each store is its own connection — use View → Add one more account on the Shopify card to add the next one.

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The assistant is reading the wrong store

When you connect Claude or ChatGPT, you choose which workspaces it can access. If you manage several stores, name the store in your message, and start a new chat when switching. See Connect Ryze to Claude.

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Still stuck

Email support@get-ryze.ai with your .myshopify.com domain and what you saw. Include the error text if there was one.