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A paid plan — Pro, Team, or Max. The free plan doesn’t support custom connectors.
It’s the same for everyone:
Add it as the Remote MCP server URL when setting up the connector. See Connect Ryze to Claude.
  1. In Claude, go to Settings → Connectors and remove the Ryze connector.
  2. Add it again following Connect Ryze to Claude.
  3. Open a new chat and try again.
This error only happens on the legacy Ryze connector. Remove every Ryze connector in Claude’s Settings → Connectors, add the current one at https://connector.get-ryze.ai/mcp following Connect Ryze to Claude, and start a new chat. If you’re still on the old platform, email support@get-ryze.ai and we’ll move you over.
  • Make sure the platform shows Connected under Workspace Settings → Integrations.
  • Confirm you connected it in the same workspace you chose when connecting Claude.
  • Start a new chat — newly connected platforms don’t appear in older chats.
No — not without your say-so. Read-only tools just pull data. Write and delete tools can be set to Needs approval, so Claude asks before making any change. See Permissions & Approvals.
Yes. Create a workspace for that client, connect their accounts in it, then connect Claude to that workspace. Each workspace is isolated, so you can manage multiple clients from one Ryze account.
Yes — connect them all to a single workspace and connect Claude to it. A workspace supports multiple accounts per platform, and you switch between them just by naming one in chat. See Managing Multiple Accounts.
There isn’t one. Ryze connects as a remote MCP server with OAuth sign-in — you add the URL https://connector.get-ryze.ai/mcp as a custom connector and approve access in the browser. If an older guide asked you for a “Ryze key”, ignore it and follow Connect Ryze to Claude.
Claude caches the connector’s tool list when you add the connector, so platforms connected afterwards (Meta, TikTok, LinkedIn, GA4…) don’t appear. Remove the Ryze connector in Claude (Settings → Connectors), add it again, then start a new chat. Reconnecting the platform on the Ryze side doesn’t refresh Claude’s cache.
Claude is still pointing at the legacy connector. Remove every Ryze connector in Claude’s Settings → Connectors, add the current one at https://connector.get-ryze.ai/mcp and start a new chat. The same applies to ChatGPT — see Connect Ryze to ChatGPT.
Each connector authorization is tied to one workspace, chosen on the “Pick a workspace” screen. To switch, remove the Ryze connector, add it again and pick the other workspace when asked. To work several clients side by side, use separate Claude projects, each authorized against its own workspace.
No. Everything works in the Ryze web app at reports.get-ryze.ai — chat, reports, creatives, scheduled tasks. Claude and ChatGPT are optional front-ends; the connector needs a paid Claude plan (Pro, Team or Max), billed by Anthropic separately from your Ryze subscription.
Your own Anthropic key covers the AI steps of chat only. Work the agent does on the Ryze side — Agent mode, scheduled tasks, Approvals it applies, and fixed-cost tools like creative generation — runs on Ryze and draws credits. A Claude subscription can’t be used as a key; only an Anthropic API key can. See Credits & usage.
Chats live where you ran them. Web-app chats are per workspace — switch workspace and you’ll see a different history. Chats run from Claude or ChatGPT are stored in that tool’s own history, not in Ryze. Chats from the legacy platform did not carry over to the new one.
It’s a transient session error, not an account problem: retry the message, then start a new chat, then disconnect and reconnect the Ryze connector. If it keeps happening across new chats, check Billing — a past-due subscription or an empty credit balance shows up the same way. Very long chats can also hit a size limit; start a fresh chat per task.