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Everything here follows our Refund and Cancellation Policy. If anything below seems to disagree with it, the policy wins — tell us at support@get-ryze.ai so we can fix the page.
Open Organization Settings → Billing, click Cancel plan on the subscription, answer the short question and click Confirm cancellation. Access stays until the end of the paid period, and the page shows Cancels . See Manage your subscription.
Yes. Unless you cancel before the trial ends, the plan you selected starts automatically and the card on file is charged for the first billing period. Do not rely on a reminder email before that charge — note the date when you start. The trial end date is shown on Organization Settings → Billing. To avoid the charge, cancel before that date — auto-renew turns off and the trial simply ends. A trial requires a valid payment method and is available once per organization.
Plans with a free trial charge a one-time $1 setup fee when the trial starts. It confirms your payment method and funds a starter credit allowance so the agent can begin work immediately. It isn’t refunded, including if you cancel during the trial.
Yes. Paid Ads and Agency come with a 7-day free trial, SEO Starter with a 3-day free trial — each with a one-time $1 setup fee. The exact trial length is shown before you confirm.
Yes. Paying annually saves 30% in the first year; after that, the annual plan renews at the regular price. The exact amount is shown before you confirm.
Subscription charges aren’t refunded once processed — including partial periods, unused time, or a trial that converted because it wasn’t cancelled. To stop future charges, cancel from Billing → Cancel plan; you keep access until the period ends.We do correct duplicate charges and billing errors: email support@get-ryze.ai within 30 days with the account email, charge date, amount and a short description. Please contact us before opening a bank dispute. Full terms: Refund and Cancellation Policy.
Two charges in one month usually mean two different products (for example Paid Ads at 89andSEOStarterat89 and SEO Starter at 129), or a second subscription created under another email. Failed card attempts can also show on some statements but don’t collect money. Check Organization Settings → Billing for the subscriptions on this organization; if you see a duplicate you didn’t intend, email support@get-ryze.ai with the two dates and amounts within 30 days and we’ll correct it.
Yes. Unused plan credits and top-up credits carry over from month to month, and each period’s allowance is added on top of your balance. See Credits & Usage.
Monthly or annually, on the date you subscribed, and automatically renewed for periods of the same length until you cancel. Prices are in USD and may not include tax. Your billing date also anchors the SEO engine’s monthly content cycle.
Yes. On Organization Settings → Billing, click Switch on the subscription. The change takes effect immediately, and the price difference for the rest of the current period is calculated automatically and shown before you confirm. Switching from annual to monthly, or cancelling an annual plan mid-term, doesn’t refund the unused part of the annual charge.
We retry the card and notify you. If payment still isn’t received, the subscription is suspended and then cancelled. Update your card from Billing → Invoices & payment method to keep things running; reactivating after non-payment may require settling the outstanding balance.
Billing lives at the organization level, not the workspace: open Organization Settings → Billing. Only the organization owner sees it — if you were invited as a member, ask the owner.
Open Billing in your organization settings and click Invoices & payment method on a subscription. This opens the billing portal, where you can view and download every invoice and receipt. Invoices are also emailed to your billing address after each successful payment.
Yes. Invoices stay available after cancellation; open Billing → Invoices & payment method as long as you can sign in. If you no longer have access, email support@get-ryze.ai with the email you paid under and we’ll send the links.
In the billing portal (Billing → Invoices & payment method), update your billing details. Company name, address, and VAT/tax ID appear on all future invoices. Past invoices aren’t reissued automatically — contact support if you need one corrected.
Go to Billing → Invoices & payment method and update your payment method in the billing portal.
No. Your billing details in the portal can use a different email from your account login.
We bill a fixed amount in USD. The difference is your card issuer’s currency conversion plus any foreign-transaction fee — not an extra charge from Ryze. The USD invoice in the billing portal is the accurate record.
Articles published to your own site or CMS stay yours, and backlinks we placed on third-party sites aren’t taken down. Ryze stops producing new work when the paid period ends. See SEO FAQ.
Cancel your subscription first from Billing → Cancel plan, then open Organization Settings → General and click Delete account. See Delete your account.
Email support@get-ryze.ai — every message gets a reply by email, including the ones you send from the in-app feedback button. There’s no ticket portal; the email thread is your ticket, so reply in the same thread to keep the history together.