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Everything here follows our Refund and Cancellation Policy. If anything below seems to disagree with it, the policy wins — tell us at support@get-ryze.ai so we can fix the page.
Open Organization Settings → Billing, click Manage on the subscription and choose cancel. Access stays until the end of the paid period, and the page shows Cancels . Cancellation is self-serve only — for security, support doesn’t cancel by email or chat on your behalf. If you can’t reach the Billing page (for example a login problem), email support@get-ryze.ai from the address the subscription is billed under and we’ll restore your access so you can cancel. See Manage your subscription.
Yes. Unless you cancel before the trial ends, the plan you selected starts automatically and the card on file is charged for the first billing period. Do not rely on a reminder email before that charge — note the date when you start. The trial end date is shown on Organization Settings → Billing. To avoid the charge, cancel before that date — auto-renew turns off and the trial simply ends. A trial requires a valid payment method and is available once per organization.
Some plans charge a small one-time setup or verification fee when the trial starts (the amount is shown at checkout). It confirms your payment method and funds a starter credit allowance so the agent can begin work immediately. It is earned when charged and is not refunded, including if you cancel during the trial.
Paid Ads and Agency plans include a 7-day free trial. SEO Starter can be trialled for 3 days from $1; some SEO offers show a 7-day trial instead. The exact length is displayed before you confirm. See plans overview.
Subscription charges are not automatically refunded once processed — including partial periods, unused time, or a trial that converted because it wasn’t cancelled. We do issue courtesy refunds at our discretion (policy section 2.8), so if a charge caught you off guard, email support@get-ryze.ai and ask. To stop future charges, cancel from Billing → Manage; you keep access until the period ends.We do correct duplicate charges and billing errors: email support@get-ryze.ai within 30 days with the account email, charge date, amount and a short description. Please contact us before opening a bank dispute — most billing questions are resolved within one business day. Full terms: Refund and Cancellation Policy.
Two charges in one month usually mean two different products (for example Paid Ads at 89andSEOStarterat89 and SEO Starter at 129), or a second subscription created under another email. Failed card attempts can also show on some statements but don’t collect money. Check Billing → Manage for the subscriptions on this organization; if you see a duplicate you didn’t intend, email support@get-ryze.ai with the two dates and amounts within 30 days and we’ll correct it.
Monthly subscribers can pause once, for 1, 2 or 3 months, from the cancel flow (Pause my plan for). While paused you aren’t billed and the agent doesn’t run; your articles, backlinks, integrations and settings stay saved. Billing resumes automatically when the pause ends unless you cancel first. Trials and annual plans can’t be paused.
Not while your subscription is active: unused plan credits and top-up credits carry over from period to period, and each period’s allowance is added on top of your balance. All credits — including carried-over and top-up credits — expire when the subscription ends, whether by cancellation, non-payment or termination, and aren’t refunded or reinstated. See Credits & Usage.
Monthly or annually, on the date you subscribed, and automatically renewed for periods of the same length until you cancel. Prices are in USD and may not include tax. Your billing date also anchors the SEO engine’s monthly content cycle.
Yes, from Billing → Manage. Upgrades take effect immediately and are prorated for the rest of the current period. Downgrades take effect at your next renewal. Switching from annual to monthly, or cancelling an annual plan mid-term, doesn’t refund the unused part of the annual charge.
We retry the card and notify you. If payment still isn’t received, the subscription is suspended and then cancelled, and remaining credits expire. Update your card from Billing → Manage to keep things running; reactivating after non-payment may require settling the outstanding balance.
Billing lives at the organization level, not the workspace: open Organization Settings → Billing. Only the organization owner sees it — if you were invited as a member, ask the owner.
Open Billing in your organization settings and click Manage on a subscription. This opens the billing portal, where you can view and download every invoice and receipt. Invoices are also emailed to your billing address after each successful payment.
Yes. Invoices stay available after cancellation; open Billing → Manage as long as you can sign in. If you no longer have access, email support@get-ryze.ai with the email you paid under and we’ll send the links.
In the billing portal (Billing → Manage), update your billing details. Company name, address, and VAT/tax ID appear on all future invoices. Past invoices aren’t reissued automatically — contact support if you need one corrected.
Go to Billing → Manage and update your payment method in the billing portal.
No. Your billing details in the portal can use a different email from your account login.
We bill a fixed amount in USD. The difference is your card issuer’s currency conversion plus any foreign-transaction fee — not an extra charge from Ryze. The USD invoice in the billing portal is the accurate record.
No. You’re only charged for work that lands — failed runs, system errors, and internal tool calls don’t cost credits. Credits used by schedules, agent runs and actions you configured are normal usage, not an error. See Credits & Usage.
Articles published to your own site or CMS stay yours, and backlinks we placed on third-party sites aren’t taken down. Ryze stops producing new work. After the subscription ends, the workspaces it covered are scheduled for deletion along with their generated drafts, connections and history; resubscribe before then and the data can be restored (expired credits can’t). See SEO FAQ.
Cancel your subscription first from Billing → Manage, then email support@get-ryze.ai from your account email asking for deletion. We remove your organization, workspaces, connected-account tokens and card details, and confirm in writing. Backups are purged within 30 days — see Data storage.
Email support@get-ryze.ai — every message gets a reply by email, including the ones you send from the in-app feedback button. There’s no ticket portal; the email thread is your ticket, so reply in the same thread to keep the history together.