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CallRail connects with an API key. Once connected, the agent can read calls, transcripts, call summaries, and tracking numbers from your CallRail account.

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Step 1 — Create an API key

In CallRail, open Settings → Integrations → API Keys and create or copy a key.
The key sees exactly what your CallRail user sees. Transcripts and call summaries require Conversation Intelligence on your CallRail plan.

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Step 2 — Connect in Ryze

On the Integrations page, click Connect on the CallRail card, paste the key into API key, and click Continue. Then choose the Account the agent reads calls from and click Save. If the key has access to only one account, Ryze picks it for you.
After connecting, start a new chat so the agent picks up the new integration.

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Troubleshooting

  • “This CallRail key has no accounts.” — the user the key belongs to has no CallRail account access. Create the key from a user that does.
  • No transcripts or summaries — Conversation Intelligence isn’t on your CallRail plan.
  • Card shows Require setup — the Account wasn’t saved. Click View, choose it, and click Save.
Still stuck? Email support@get-ryze.ai.