How do I add a teammate?
How do I add a teammate?
Open Workspace Settings → Team, click Invite member, and enter their email. They’ll get a sign-in link. See Invite Teammates.
Should I use separate workspaces for different clients?
Should I use separate workspaces for different clients?
Yes. Create one workspace per client or site — each keeps its own connections, settings, and data. See Create a Workspace.
Can one workspace see the accounts of another?
Can one workspace see the accounts of another?
No — workspaces are isolated by design, and there’s no “super workspace” that spans them. If a set of accounts belongs to the same business, connect them all to one workspace instead. See Managing Multiple Accounts.
How do I switch between workspaces?
How do I switch between workspaces?
Use the workspace switcher at the top-left and pick another workspace.
How do I delete a workspace?
How do I delete a workspace?
Open Organization Settings → Workspaces and click Delete workspace on the one you no longer need. This removes its connections, settings and data for good, so double-check you’re in the right one.
How do I remove a teammate?
How do I remove a teammate?
There’s no self-serve remove button yet. Email support@get-ryze.ai with the person’s email and the workspace(s) to remove them from, and we’ll do it and confirm.
Can I invite someone whose email already has a Ryze account?
Can I invite someone whose email already has a Ryze account?
Yes. Invite them from Workspace Settings → Team as usual; they accept the email invite (check spam) and the workspace appears in their switcher. Every teammate gets their own login — no need to share passwords.
I run several websites. Do I need separate Ryze accounts?
I run several websites. Do I need separate Ryze accounts?
No — one account handles multiple sites. Create a workspace per site or brand and connect that site’s accounts inside it. The property you pick when connecting Search Console or Analytics is only the default; the agent can work across every property on the connected Google login.
I can't sign in: the code or reset link never arrives.
I can't sign in: the code or reset link never arrives.
Some mail hosts (often Microsoft/Outlook domains) quarantine the one-time code. Email support@get-ryze.ai from your account address and we’ll set a password so you can use Sign in with password — then mark our emails as not spam. If you see “Signups not allowed for OTP”, there’s no account under that email yet: create one at reports.get-ryze.ai/signup or check which address you registered with.
I signed in with Google and my organization is gone.
I signed in with Google and my organization is gone.
Nothing is deleted. Signing in with Google and signing in with the email code can create two different identities for the same address, and one of them is empty. Use the sign-in method you originally signed up with; if you need the two merged, email support@get-ryze.ai.
How do I rename my workspace or organization?
How do I rename my workspace or organization?
Workspace name and slug are under Workspace Settings → Workspace. The organization name is under Organization Settings. The organization slug (the part of your login URL) is changed by support — email support@get-ryze.ai with the slug you want.