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If Ryze reported work but you cannot see it on your site, work through these in order.

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1. Is it waiting for approval?

The most common cause. Actions that change your accounts require approval by default — they sit pending until someone signs off. Check Permissions & approvals and look for pending items. Approved fixes ship within hours; unapproved ones ship never.

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2. Check Agent Activity

Agent Activity logs every action with a timestamp. This is the authoritative record of what happened. Look for the specific change. Three possibilities:
  • Not listed — it was never executed. Go back to step 1, or check the connection.
  • Listed as failed — the action was attempted and rejected. The log usually says why.
  • Listed as completed — it shipped. Continue to step 3.

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3. Caching

If the log says completed but the page looks unchanged, you are probably seeing a cached version.
  • Hard refresh, or check in a private window
  • Shopify and CDN caches can hold old content briefly
  • If you run a caching app, clear it

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4. Theme overrides

Some theme code regenerates page elements on render, overwriting changes made at the data level. Titles and meta descriptions are the usual casualties. If a change reverts consistently after shipping, a theme or app is rewriting it. Check for SEO apps that manage the same fields — two systems writing the same tag will fight, and the last one to run wins.

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5. The wrong store or workspace

If you manage several stores, confirm the change was made in the workspace connected to the store you are looking at. Each assistant connection is authorized against one workspace, and chats retain their original workspace. Start a new chat when switching. See agency and multi-workspace.

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6. Content publishes on a schedule

Generated articles are spread across the monthly cycle, not published on request. If you expected a month’s content immediately, it is pacing, not failure. See usage limits.

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7. Billing

Suspended billing pauses agent work while retaining your data and configuration. Check Billing → Manage.

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Indexing is not the same as publishing

A change can be live and still not visible in search. Google must re-crawl and re-index, which takes days to weeks. Confirm the change on your own site first; search visibility follows separately.

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Still stuck

Email support@get-ryze.ai with the page URL, the change you expected, and roughly when it was reported.